Review Site Management

Review sites such as Google Places, Yelp, Facebook, CitySearch, and Yahoo Local Business Directory are essential destinations for today’s customer.

These review sites are exploding in popularity, and are becoming more influential than company’s advertising. According the Opinion Research Corp, 83% of buyers say that online reviews ( eWOM electronic word-of-mouth)  influence their purchase decisions

We offer clients Review Site Management services that proactively manages these review sites and leverages them to your maximum selling advantage.  We provide services that:

  • Monitor: the top review sites to see what people are saying about you so you can make the most of your online reputation
  • Respond: quickly to all customer reviews and messages, while they’re fresh.  We thank people for positive reviews, and respond thoughtfully to negative ones with a pre-approved message. And, we invite positive reviewers to your Facebook Page, so they continue to spread great word of mouth.
  • Report: through dashboard review site activity volume and review types.

For clients using the Customer Satisfaction and Referral service, the free-form survey comments from customers can be automatically posted to popular online review sites.